Last Updated: [11.04.2025]
At Prodigi24, we are committed to providing high-quality digital products, including e-books, design templates, and downloadable resources. Due to the nature of digital goods, we have a strict policy regarding refunds and returns.
- No Refund Policy
All sales of digital products on Prodigi24 are final. Once a product has been purchased and delivered, we do not offer refunds, returns, or exchanges. This policy is in place because digital products cannot be returned or revoked once accessed or downloaded.
- Exceptions to the Policy
We understand that issues can occasionally arise. Refunds may be considered under the following conditions:
- The file is corrupted and cannot be opened or used
- You did not receive the product due to a technical issue on our end
- The product description was significantly inaccurate or misleading
To qualify for a refund under these exceptions, you must provide clear evidence of the issue (such as screenshots or error messages).
- Timeframe for Refund Requests
Refund requests must be submitted within 3 days of the original purchase date. Requests made after this period will not be eligible for review or compensation.
- How to Request a Refund
If you believe your situation qualifies for a refund, please contact our support team by email at info@prodigi24.com with the following details:
- Your full name
- Order number
- Date of purchase
- The product(s) you purchased
- A detailed explanation of the issue
- Any relevant screenshots or supporting documentation
Our team will review your request and respond within 3–5 business days.
- Contact Us
For questions or concerns regarding this Refund and Return Policy, please reach out to us at:
Email: info@prodigi24.com
Website: www.prodigi24.com